Terms and Conditions — Vicsa Digital
1. Definition of Terms
Vicsa Digital (a division of Vicsa PTY LTD) operates from South Africa and serves clients locally and internationally. “Client” refers to any individual or business entering into an agreement with Vicsa Digital. “Agreement” refers to this document and all attached or referenced proposals, quotations, or service schedules.
2. Scope of Work
The Client appoints Vicsa Digital as an independent contractor to design, develop, improve, or maintain a website or digital service as outlined in the approved quotation. The Client authorizes Vicsa Digital to access hosting, domains, and any third-party services required to complete the project.
3. Client Responsibilities
The Client must supply all required text, media, credentials, and business information in digital format within the agreed timeframe. Vicsa Digital is not responsible for sourcing or collecting content unless expressly stated in writing. Delays in supplying materials may extend the timeline.
4. Use of Supplied Information
By providing content—including text, images, branding, or business materials—the Client grants Vicsa Digital permission to use such content for the purpose of completing the project and, where appropriate, displaying the completed work in portfolios, showcase pages, or marketing examples. Vicsa Digital will never misuse or misrepresent the Client’s information.
5. Revisions and Updates
Each project includes up to two design revisions unless otherwise stated. Additional revisions beyond the agreed scope will be billed at an hourly rate. Minor text or link adjustments may be made within two weeks of completion at no additional cost.
6. Fees and Payment Terms
- A 50% deposit is required before work begins.
- The final balance is due upon completion and before the website goes live.
- Hosting and domain fees are payable upfront.
- All payments must be made in South African Rand (ZAR) via EFT or any approved payment method.
- Deposits are refundable within 24 hours of payment only.
7. Project Timeline and Completion
Vicsa Digital endeavours to complete projects within two to three working weeks,
provided all required content, materials, and feedback are supplied by the client on time.
If the client fails to provide required materials, approvals, or feedback within
seven consecutive calendar days, the project will be placed on hold.
Delays caused by the client will extend the project timeline accordingly.
If a project remains on hold for 30 days or more, Vicsa Digital reserves the right to:
- Re-schedule the project at the next available slot
- Charge a reactivation or continuation fee, if applicable
All projects will only be launched after final approval and full payment have been received.
8. Annual Renewals
Domain and hosting plans renew annually from the date of registration. Failure to pay renewal invoices on time may result in suspension or loss of services.
9. Intellectual Property
- Upon full payment, the Client receives the usage rights to the completed website design and content.
- All source code, development frameworks, templates, and proprietary tools remain the intellectual property of Vicsa Digital unless otherwise agreed in writing.
- Vicsa Digital retains the right to display completed projects in its portfolio or case studies.
10. Limited Liability
Vicsa Digital is not liable for service interruptions or losses caused by factors beyond its control—including hosting failures, internet outages, cyber-attacks, or issues related to third-party plugins or software. The Client remains responsible for maintaining backups of their data unless a maintenance package explicitly includes backup management.
11. Indemnification
The Client agrees to indemnify and hold Vicsa Digital harmless from any claims, losses, or damages arising from Client-supplied materials or the Client’s use of the website.
12. Confidentiality
All Client information is treated as confidential. Vicsa Digital will not disclose any information to third parties except as required to perform the contracted service or when legally required.
13. Cancellation
- Project cancellations must be submitted in writing.
- Vicsa Digital reserves the right to charge for all work completed up to the cancellation date.
- Deposits become non-refundable after 24 hours.
- All intellectual property, design files, and development materials remain the property of Vicsa Digital until full payment is made.
14. Jurisdiction
This Agreement is governed by the laws of South Africa. Any dispute will fall under the jurisdiction of Mpumalanga, eMalahleni.
15. Contact
For any queries regarding these terms, contact:
Email: sales@vicsa.co.za
Website: https://digital.vicsa.co.za